Use Cases and Inspiring Ideas
What’s possible with Twnel, tips, tutorials, and lots of inspiring ideas to improve the communications and performance of your extended supply chain
Frubana, a successful story…
Frubana began as Fabian Gomez’s dream of connecting the Colombian countryside with the city’s restaurants. Today they are emerging as a potential unicorn of the Agri-Tech industry thanks to its exponential growth and its rapid expansion to three countries.
Novedades de Twnel – Diciembre 2020
How to create a chatbot to scan products at the supermarket & pay at the self-checkout cashier
Recently, when I was waiting in line to get into the local Wegmans supermarket, I saw a poster showing how customers could scan and bag their products using an app, called Wegmans Scan.
Reading the poster I thought, hum, that should be fairly easy to implement using a Twnel Superbot (chatbot).
Creating a chatbot to capture product barcodes
To create the Superbot to capture the barcode and the name and save that info into the sheet, we need to:
Create a script that can receive the data form the Superbot (using Google Apps Script)
Generate a webhook (endpoint) to be triggered when there is data from the Superbot to be saved.
To create the Superbot using the Twnel bot framework
Twnel Bot Spec Basics
In this post, I will provide a short intro to the Twnel Bot Spec. Understanding its main elements will allow you to get a head start when developing chatbot flows using the Twnel Framework.
A chatbot flow in Twnel has the following components: …
Conversation Management Using Tags
We know that coordinating teams that are scattered throughout the geography where your company operates is complicated.
With that in mind we created labels with which you can segment by area of the city (in large cities), or by type of Ally, for example, salesperson, distribuitor, merchant, lawyer, or whatever your business requires.
Twnel Superpowers Part 2 – Automation with Chatbots: Customer Service, Business Automation and Scalability
Most people are familiar with marketing chatbots; the ones that allow doing lead generation or marketing campaigns. Good examples of them are the ones managed through Facebook Messenger or applications such as Drift that sit on the company’s website to “guide” the potential customer.
At Twnel, however, our chatbots go beyond marketing and sales. We call them superbots.
Twnel – The communication solution with superpowers: Part 1
Twnel is the business communication tool you were looking for, but you probably didn’t know you needed it…
Two in the morning and another generic question about the order of the week came to your WhatsApp. If you do not answer, …
