You cannot
improve what you
can’t measure.
Twnel Metrics allows you to visualize service levels and identify automation opportunities
Do you know how long does it take your agents to answer your partners and collaborators when they need them?
Stop wondering and start measuring!
Conversation
- Conversation per unit of time in the selected time range in total and average
- Days – Weeks – Months
Waiting Time
- Time to be attended by an agent
- Time of service
Active Agents and Partners
- More active agents and partners
Measuring business performance and adjusting
the strategy using key metrics gives you a competitive advantage.
MEASURE
That’s why we help companies with a big
IMPROVE
Twnel also help your company derive useful information that can help you improve existing business processes and discover new sources of efficiency.
CLEAR VIEW
By giving them a clear view of how they interact and connect with your company.
Office
One Broadway, Cambridge MA. USA 02142
CIC Building, 5th Floor
+ 1 617-460-9066
Calle 81 #11-08
Bogotá, Colombia
+57 3207819060