They represent the humans behind your company. They can simultaneously help manage the interactions between your company and your contacts.

As a company, you can send and receive text, images, video, audio, location, and document messages, Conversations are a collection of any of those messages exchanged between your company and anyone in your contact list.

These help your company instantly connect with other companies already using Twnel in your industry. It’s like building a bridge between your company and your partner companies.

Groups help you create collaboration spaces between your company and other Twnel Contacts or Businesses with similar interests and can be easily created using tags.

This is how long Twnel will keep records of your company activity inside Twnel.

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This is how we make sure things operate smoothly for your company.

They represent conversational robots or mini-applications that help your contacts accomplish specific tasks without human intervention.

Broadcasts are messages that your company can send to all of their contacts or a subset of them. You can segment to who you want to send a broadcast to by filtering your contacts using tags.

It is possible to assign specific automations to allies of a company that uses Twnel, according to roles or business units. Thus, users of the Twnel app connected to a company can have different bot options according to their role.

With activity metrics your company can see how Twnel is being used by your contacts and agents.

Get business-related insights that help you understand what are your contacts doing with Twnel.

Tags help you create intelligent rules that help your Twnel implementation manage complex operations.

Connect Twnel to your own applications to automate and consolidate information.

Roll-out your Twnel implementation in more than one country, keeping the same level of independence and flexibility for each subsidiary.

We got you covered in the case of any of your contacts not using Twnel Messenger.

This option allows us to send monthly invoices to your billing department instead of paying with credit card.