CONSUMER PRODUCT GOODS

INSURANCE

LOGISTIC & TRANSPORTATION

Grow your business without sacrificing control 

Create your own automations with our visual Bot Builder and deploy them in minutes to your allies who use Twnel Messenger. Assist multiple collaborators at the same time from the Chat Manager and collect data on their response times and service levels with Twnel Metrics.

Consumer
Product Goods

The problem

The impossibility of updating and collecting data in real time from hundreds of merchants and shopkeepers throughout the territory.

The solution

  • Automation of the status of the point of sale, campaign reporting and consumer suggestions.
  • Automation to generate quotes and take orders in the retail channel.
  • Automation of the turnaround process for loading products in the CEDIS.

 

Insurance

The Problem

Auto insurers offering roadside assistance need to coordinate services to help troubled drivers or send lawyers to accident scenes. Coordinating personal chat assistance providers had become a headache.

 

The Solution

  • Control the bidding of support providers from the Twnel Chat Manager.
  • Automate service end reports from providers’ cell phones.
  • Automate the sending of documents and evidence of claims to be stored in the company’s database.

Logistics and Transportation

The Problem

Carrying out the traffic control process only by phone and using the vehicle’s TMS information exclusively lends itself to errors and deception, however, increasing the number of controllers to fulfill the work 24/7 is costly.

The Solution

  • Automation of the arrival and departure report from the loading point.
    Automated report with the geolocation of the vehicle.
  • Digitization of transport documents and vehicle and driver resume.
  • 24/7 support with fewer traffic control agents using the Chat Manager.
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