You cannot
improve 
what you
can’t measure. 

Granular reporting
to provide your agents, supervisors and administrators with the data they need.

 

Get access to actionable metrics that allow improving your processes.

Conversation

 

  • Conversation per unit of time in the selected time range in total and average
  • Days – Weeks – Months

 

Waiting Time

 

  • Time to be attended by an agent
  • Time of service

 

Active Agents and Partners

 

  • More active agents and partners

 

Measuring business performance and adjusting
the strategy using key metrics gives you an advantage.

MEASURE

That’s why we help companies with a big networks of partners measure the engagement activity. 

IMPROVE

Twnel also help your company derive useful information that can help you improve existing business processes and discover new sources of efficiency.

CLEAR VIEW

By giving them a clear view of how they interact and connect with your company.