You cannot
what you
can’t measure. 

Granular reporting
to provide your agents, supervisors and administrators with the data they need.


Get access to actionable metrics that allow improving your processes.



  • Conversation per unit of time in the selected time range in total and average
  • Days – Weeks – Months


Waiting Time


  • Time to be attended by an agent
  • Time of service


Active Agents and Partners


  • More active agents and partners


Measuring business performance and adjusting
the strategy using key metrics gives you an advantage.


That’s why we help companies with a big networks of partners measure the engagement activity. 


Twnel also help your company derive useful information that can help you improve existing business processes and discover new sources of efficiency.


By giving them a clear view of how they interact and connect with your company.


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