improve what you
to provide your agents, supervisors
and administrators with the data they need.
Get access to actionable metrics that allow improving your processes.
- Conversation per unit of time in the selected time range in total and average
- Days – Weeks – Months
- Time to be attended by an agent
- Time of service
Active Agents and Partners
- More active agents and partners
Measuring business performance and adjusting
the strategy using key metrics gives you an advantage.
That’s why we help companies with a big
Twnel also help your company derive useful information that can help you improve existing business processes and discover new sources of efficiency.
By giving them a clear view of how they interact and connect with your company.